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  • The Departmental exam for promotion of Ministerial staff to the grade of Inspectors of Central Taxes and Inspectors of Customs (EOs & POs) will be held from 7th to 9thAugust 2019. The relevant circulars and Syllabus can be viewed through this lin -Click here The dates and schedule for Departmental exam for promotion of Ministerial staff to the grade of Executive Assistants (EAs) will be announced later.
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  • Successful launch today of "CBIC-Sanchar", a digital communication tool for fast and easy communication with the department on the DDM portal. www.cbecddm.gov.in Users are requested to use it actively and give feedback.
  • Training on Prevention of Wildlife Trafficking for Gr-A & Gr-B officers of CBIC at NACIN, Faridabad on 20th & 21st June, 2019 -Click here
  • RESULT OF CUSTOMS BROKER EXAMINATION, 2019 -Click here
  • Change of nomenclature of the post of Superintendent of Central excise working in the Directorate under CBIC as Additional Assistant Director - reg -Click here
  • Updated versions of GST - Concept and Status, and GST - An Update as on 01/06/2019 have been uploaded
  • OM dated 06.06.2019 regarding AISL of Administrative Officers (CGST & Central Excise including Directorates) for the period 01.01.2009 - 30.06.2014Click Here
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  • Advertisement-cum-Schedule in relation to GST Practitioner's Examination, 2019 English ||   Hindi
  • Draft Citizen Charter and Service Quality Manual has been uploaded
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  • Guidelines for GST Practitioner Exam under Rule 83A(9) issued by NACIN, FaridabadClick Here
  • One-Day Training on "Infrastructure Development in CBIC and APAR writing" for Group 'A' officers of CBIC on 17th June, 2019 at NACIN, FaridabadClick Here
  • Draft notification to amend the Customs (Import of Goods at Concessional Rate of Duty) Rules, 2017 Click Here | Feedback and suggestions be sent to dircus@nic.in or anil.sapra@gov.in, within 30 days i.e by 26.06.2019.
  • ACES PORTAL (www.aces.gov.in) FUNCTIONALITIES ARE MIGRATED TO INTEGRATED CBIC-GST PORTAL.PLEASE VISIT www.cbic-gst.gov.in FOR CENTRAL EXCISE & SERVICE TAX ONLINE TRANSACTIONS.
  • SEPARATE ADVISORIES EXPLAINING STEP-BY-STEP PROCEDURE FOR EXISTING TAXPAYER MIGRATION AND NEW TAX PAYER REGISTRATION ISSUED BY DG SYSTEMS." CLICK "WHAT'S NEW" ON THE HOME PAGE OF www.aces.gov.in.
  • Letter issued for Next Dept. Exam. of Inspectors to be held from 06.08.2019 to 09.08.2019. Please download the same from.www.nacenkanpur.gov.in
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  • Circular inviting applications from CBIC officers for appointment on deputation basis in the GST Council Sectt. - Extension of last date. Click Here
  • Chairman CBIC launched 'Samarth' an e-learning platform on 20.05.2019 developed by DG/System in collaboration with NACIN. For accessing 'Samarth' please visit NACIN website under LMS Tab.
  • Guidelines for GST Practitioner Exam under Rule 83A(9) issued by NACIN, faridabad. Click Here
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  • FAQ on real estate consequent to recent changes in GST rate structure FAQ on Real estate sector    FAQ (Part II) on real estate sector
  • Press Release-cum-Schedule in relation to GST Practitioner's Examination, 2019 on CBIC. English    Hindi
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  • Revised Procedure for electronic filing of Central Excise returns and for electronic payment of Excise duty and Service tax arrears under the new portal www.cbic-gst.gov.in Circular | Notification
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  • Course on Financial Intelligence and Investigations for officers of CBIC at IIM, Bengaluru from 15th to 26th July, 2019. Click Here Eng
  • Training on International Customs Conventions & Agreements at NACIN, Faridabad on 30th & 31st May, 2019. Click Here Eng
  • Advertisement for GST Practitioners' Examination scheduled to be held on 14.06.2019 Click Here Eng Click Here Hind
  • OM dated 06.05.2019 regarding AISL of Administrative Officers (Customs) for the period 01.01.2008-30.06.2014 Click Here
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  • Annual Calendar of Departmental Examination for the year 2019-20 Click Here
  • The Aces portal will be down for migration purpose from 00.00.00 hrs of 03.05.2019 to 25.05.2019. e-filing and other activities to resume on 25-05-2019.
  • Prospective Training Report to be conducted by NACIN and its ZTIs/RTIs for the month of May 2019 Click Here
  • Diversion of posts of Principal Chief Commissioner/Chief Commissioner of CBICClick Here
  • Notifications issued specifying procedure for quarterly tax payment and annual filing of return for specified taxpayers and bringing into force provisions of rule 138E of the CGST Rules and amending CGST Rules
  • Press Release regarding examination for GST Practitioners on 14.06.2019.Click Here
  • Calling of nomination for the Train the Trainer Workshop for Master Trainers on combating illegal trade in HCFCs being conducted by NACIN from 26th to 28th June 2019 at Gangtok, Sikkim.Click Here
  • Circular on Deputation -Willingness for the Posts of Administrative Officer, Inspector, Personal Secretary (P.S.) & Tax Assistant in the Zonal Campus of National Academy of Customs, Indirect Taxes & Narcotics (NACIN), BhopalClick Here
  • Tentative Annual Training Calendar of National Academy of Customs, Indirect Taxes & Narcotics, Faridabad for the F.Y. 2019-20Click Here
View all

Citizen Charter

The Central Board of Indirect Taxes and Customs, in the Ministry of Finance, is the apex body for administering the levy and collection of indirect taxes of the Union of India viz. Central Excise duty, Customs duty and Central Goods and Service Tax,IGST, and for facilitating cross border movement of goods & services. In order to improve the delivery of its services, the Board has decided to formulate this Citizens' Charter

This Charter is the declaration of our mission, values and standards to achieve excellence in the formulation and implementation of Customs, Central Excise and Central Goods and Service Tax, IGST policies and enforcement of cross border controls for the benefit of trade, industry and other stakeholders.

This Citizens' Charter will also be the benchmark to determine our efficiency and would be a dynamic document which would be reviewed at least once in two years.

Vision

Our vision is to be a modern and professional indirect tax administration, safeguarding our economic frontiers adopting stakeholders centric approach based on trust and voluntary compliance.

Mission

Our Mission is to provide an efficient system by:

  • Formulating progressive tax policies & processes to enable smooth economic activities.
  • Realising revenue in a fair, equitable, transparent and efficient manner.
  • Managing cross border movements of goods and people with a view to ensuring safety and security of citizens and economy of the country.
  • Facilitating capacity enhancement of all stakeholders to improve compliance.
  • Adopting international best practices and promoting bilateral and multilateral international cooperation.
  • Investing in human capital to achieve a high level of integrity, competency and committment.
  • Administering goods and services tax across India in harmony with state tax administrators.
  • Innovative use of technology & techniques for maximum facilitation and minimal intervention.
  • Combating tax evasion & commercial frauds with interventions based on risk assessment using analytics & predictive technology.
Our Strategy
The strategy for achieving our mission shall comprise the following:
  • Benchmarking of operations and adopting best practices
  • Enhancing the use of information technology
  • Streamlining Customs, Central Excise and CGST, IGST procedures by employing modern techniques like risk management, non- intrusive inspections and accredited clients facilitation
  • Evolving cooperative initiatives with other government and private agencies and building partnerships with trade, industry and other stakeholders
  • Measuring conformance to service delivery standards
  • Developing professionalism through capacity building.
Our Key Functions and Services
Regulatory Functions
  • Levy and collection of Customs and Central Excise duties, CGST & IGST
  • Registration and monitoring of units manufacturing excisable goods and service providers
  • Receipt and scrutiny of declarations and returns filed with the department
  • Prevention of smuggling and combating evasion of duties and service tax
  • Enforcement of border control on goods and conveyances
  • Assessment, examination and clearance of imported goods and export goods
  • Implementation of export promotion measures
  • Clearance of international passengers and their baggage
  • Resolution of disputes through administrative and legal measures
  • Sanction of refund, rebate and drawback
  • Realization of arrears of revenue
  • Audit of assessments for ensuring tax compliance.
Service Functions
  • Dissemination of information on law and procedures through electronic and print media
  • Enabling filing of declarations, returns and claims through online services.
  • Providing information on the status of processing of declarations, returns and claims
  • Assisting the right holders in protecting their intellectual property rights
  • Responding to public enquiries relating to Customs, Central Goods and Service Tax matters
  • Providing Customs services such as examination of goods and factory stuffing of export goods at clients' sites, as per policy.
Our Expectations

We expect citizens to:

  • uphold and respect the laws of the land
  • voluntarily discharge all tax liabilities
  • fulfill their duties and legal obligations in time
  • be honest in furnishing information
  • be co-operative and forthright in inquiries and verifications
  • avoid unnecessary litigation.
This will enable us to provide our services in an effective and efficient manne


OUR STANDARDS

We shall follow the following time norms in our services:

  • Acknowledge all written communications including declarations, intimations, applications and returns immediately and in no case later than 7 working days of their receipt
  • Convey decision on matters relating to declarations or assessments within 15 working days of their receipt
  • Dispose of a refund claim within 3 months of receipt of a complete claim
  • Remit drawback within 7 working days of,
    - filing of manifest in the case of electronic processing of declarations
    - filing of a paper claim in the case of manual processing
  • Clear the goods, where the declaration relating to any consignment is complete and correct,
    - in case of exports, within 24 hours of filing of declaration
    - in case of imports, within 48 hours of filing of declaration
  • Complete GST registration formalities within 2 Working days of receiving a complete application
  • Complete examination and clearance of export consignment at factory premises within 24 hours of accepting the request
  • Give minimum 15 days advance intimation before undertaking the audit of assessees' records
  • Release of seized documents, which have not been relied on for the issue of the show cause notice, within 30 days from the date of issue of the said notice, unless otherwise provided under the law.
  • Time norms for other activities, as may be prescribed, shall also be observed.

We shall endeavour to achieve minimum compliance level of 80% of the aforesaid time norms.

Compliance levels shall be gradually enhanced through close monitoring, standardization of processes, use of IT enabled services etc.

OUR COMMITMENT

We shall strive to:

  • be at the service of the country and its citizens
  • work to uphold the economic security and sovereignty of the country
  • make our procedures and transactions as transparent as possible
  • encourage and assist voluntary tax compliance
  • carry out our tasks with:
    - integrity and judiciousness
    - impartiality and fairness
    - courtesy and understanding
    - objectivity and transparency
    - uprightness and conscientiousness
    - promptness and efficiency.
We Further Commit That
  • All officers will carry Identity Cards and all uniformed officers will wear name badges while on official duty.
  • Personal and business information disclosed to us will be kept confidential subject to the provisions of the Right to Information Act, 2005.
  • Assessees will be visited only by authorized officers.
  • Due respect will be given to the tax compliance record of the assessees.
  • Clearance of consignments will be withheld only after explaining the reasons thereof and an opportunity will be provided before passing any final order.
  • Baggage of international passengers will be opened only after explaining the reasons and in their presence.
  • Before searching any premises or persons, the reasons thereof shall be explained. Officers undertaking any search operations shall offer themselves for personal search beforehand.
  • Full information about appeal procedure shall be provided alongwith details of the authorities with whom appeals can be filed.
  • Stakeholders will be consulted continually while reviewing our policies and procedures. Timely publicity of all changes in the law and procedures shall be provided.
  • Efforts will be made to enhance the use of information technology in all work areas and enable the trade to have IT based information access.
  • Every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House. The name and telephone number of the Public Relations Officer will be prominently displayed at such offices. Relevant information and details of procedures, as may be required, will also be provided.

The service attributes shall be measured through customer perception feedback on the above commitments with the intention of continuous improvement in service delivery.


Complaints And Grievances

As a responsive and taxpayer-friendly department, we shall have in place the following mechanism:

  • We shall promptly acknowledge complaints within 48 hours of receipt and attempt to provide final replies within 30 working days of their receipt. In case it is not possible to send the final reply within the time specified, an interim reply shall be furnished to the complainant.
  • In case, the complaint is not attended to, within the prescribed time norms or the remedy offered is not satisfactory, an appeal can be filed with the jurisdictional Commissioner / Chief Commissioner.
  • Common complaints and grievances can also be taken up with the Public Grievance Committee, Permanent Trade Facilitation Committee, Regional Advisory Committee and in the Open House meetings.

The detailed procedure for complaints handling process can be viewed on the CBIC website www.cbic.gov.in


Grievance Redressal Officers
  • At the field level: A Public Grievance Officer has been designated in each Commissionerate / Customs House with whom all complaints and grievances can be taken up. For contact details of the Commissionerate-wise Public Grievance Officer www.cbic.gov.in. Click Here
  • At the Board level: Commissioner (Publicity) has been nominated as the Public Grievance Officer for the Central Board of Indirect Taxes and Customs, whose contact details are indicated below :
    Address : Directorate of Publicity & Public Relations, Customs & Central GST,
    Central Revenues Building, I.P. Estate, New Delhi-110 109
    Phone : 011-2337 9331 Fax : 011-2337 0744

While preparing this charter, the representatives from Confederation of Indian Industry, Federation of Indian Chambers of Commerce & Industry, PHD Chamber of Commerce & Industry, Federation of Indian Exporters Association, Quality Council of India, Container Corporation of India, Delhi Customs Clearing Agents Association, the officers and staff associations of the department were consulted.

This revised Citizens' Charter was issued on the first day of December, 2008.